Account Service Group Analyst

2 weeks ago

Reston, Virginia, United States Pourshins Full time
Job Title: Account Service Group Analyst

We are seeking a highly motivated and detail-oriented Account Service Group Analyst to join our team. As an Account Service Group Analyst, you will play a critical role in ensuring the operational effectiveness and excellence of the Account Services Group Business Unit.

Key Responsibilities:
  • Perform continuous audits to ensure standard, consistent, and quality master data in catering systems is valid and correct.
  • Interface with internal groups, including buyers, SAP coordinators, and members of the Business Process Improvement team, Pricing, Billing, and Menu Specification analysts for assigned accounts.
  • Collect and interpret menu specifications for assigned accounts, and research and resolve any discrepancies.
  • Work with JIRA issue reporting and coverage of on-call duties, including evening and weekend work.
  • Partner with assigned airline Account Executives, Gate Gourmet units, Pricing and Data management, and Collections/Credit Department to identify common problems and limit their frequency and volume.
  • Work closely with supervisors, Pricing and Data Analysts, and customers to monitor and interpret changes to airline specifications, ensuring lead times are met upstream.
  • Partner with supervisors to find new ways to improve systems and processes.
Requirements:
  • Bachelor's Degree required, from an accredited university or equivalent.
  • 3 years or more previous demonstrated analyst work experience.
  • Proven experience within an SAP environment.
  • Work experience in an operations or manufacturing environment.
  • Work experience in a food production or food service environment.
  • Experience working within a cross-functional team.
  • Prior training and development experience preferred.
Technical Skills:
  • Ability to communicate well with internal and external customers, verbally and in writing.
Work Environment:
  • Regular and on-time attendance.
  • Hours regularly exceed 40 hours per week.
  • Must be willing to participate in an on-call rotation that involves evening and weekend work approximately once every two months.
  • Must be able to demonstrate proficiency in one of three core job functions (Billing, Data, Pricing).
  • Must demonstrate and have basic skills in Microsoft Office applications, specifically Word, Excel, and Outlook.
  • Must have solid analytical skills.
  • Display an outstanding work ethic.
  • Must work effectively in a team-based environment.
  • Must have the ability and desire to meet required timelines.
  • Strong mathematical aptitude.
Competencies:
  • Thinking – Information Search and analysis & problem resolution skills.
  • Engaging – Understanding others, Team Leadership and Developing People.
  • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively.
  • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus.
Values:
  • We treat each other with respect and we act with integrity.
  • We communicate and keep each other informed.
  • We put our heads together to problem solve and deliver excellence as a team.
  • We have passion for our work and we pay attention to the little details.
  • We foster an environment of accountability, take responsibility for our actions, and learn from our mistakes.
  • We do what we say we will do, when we say we are going to do it.
  • We care about our coworkers, always taking an opportunity to make someone's day better.

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