Customer Service and Operations Manager

1 day ago


Montgomery, New York, United States Penske Full time

About the Role

Penske, a leading provider of transportation and logistics solutions, is seeking an experienced Customer Service Coordinator to join our team in Montgomery, NY.

As a key member of our operations team, you will be responsible for coordinating preventative maintenance requests, managing shop work plans, and ensuring seamless customer service experiences.

Key Responsibilities:

  • Scheduling and Coordination: Develop daily and weekly workforce plans to meet customer needs, ensure timely completion of scheduled work, and maximize productivity.
  • Customer Communication: Effectively communicate with customers regarding maintenance updates, schedule changes, billing concerns, and service issues to maintain a high level of customer satisfaction.
  • Parts Management: Ensure that all necessary parts are available for scheduled work, minimizing delays and downtime.
  • Vendor Management: Hold vendors accountable for quality and adherence to schedule for outside work, maintaining a strong network of reliable partners.
  • Productivity and Efficiency: Analyze shop productivity and optimize the work plan to ensure maximum efficiency and customer satisfaction.
  • Collaboration: Coordinate with district billing clerks as needed to ensure accurate and timely billing.

Requirements and Qualifications:

To succeed in this role, you will need 2 years of customer service experience, at least 1 year of hands-on mechanical experience, and a high school diploma or equivalent. An Associate's degree or higher is preferred, and ASE certification is beneficial.

Physical Demands:

  • The associate must be able to move frequently, stand, walk, climb, bend, and sit for extended periods throughout their scheduled working period.
  • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
  • The associate must be able to safely work at heights using applicable ladders and elevated working platforms.
  • The associate must be able to safely work in all weather conditions.
  • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Compensation and Benefits:

The salary for this position is $25.00 per hour, offering a competitive compensation package that reflects your skills and experience.



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