Genesys Cloud Architect

4 days ago

Cincinnati, Ohio, United States Cognizant Full time
Job Title: Genesys Cloud Developer

We are seeking a highly skilled professional with extensive experience in Genesys Cloud technologies to join our team at Cognizant.

About the Role

This is a key position that involves developing and maintaining high-quality software solutions using Genesys Cloud Outbound, Genesys Cloud APIs, Genesys Cloud Architect, and Genesys Cloud.

Responsibilities
  • Develop and maintain software solutions using Genesys Cloud technologies.
  • Collaborate with cross-functional teams to ensure seamless integration and functionality of systems.
  • Provide technical expertise and guidance on Genesys Cloud technologies.
  • Oversee the implementation of new features and enhancements in the Genesys Cloud environment.
  • Ensure the quality and performance of software solutions through rigorous testing and debugging.
  • Monitor and optimize system performance to meet business requirements.
  • Troubleshoot and resolve technical issues related to Genesys Cloud technologies.
  • Document technical specifications and processes for future reference.
  • Participate in code reviews to maintain code quality and consistency.
  • Stay updated with the latest developments in Genesys Cloud technologies and industry best practices.
  • Contribute to the continuous improvement of development processes and methodologies.
  • Work closely with stakeholders to understand business requirements and translate them into technical solutions.
  • Ensure compliance with security and data protection standards in all software solutions.
Qualifications
  • Possess a minimum of 7 years of experience in software development with a focus on Genesys Cloud technologies.

Demonstrate expertise in Genesys Cloud Outbound, Genesys Cloud APIs, Genesys Cloud Architect, and Genesys Cloud.

Have strong problem-solving skills and the ability to troubleshoot complex technical issues.

Show proficiency in software testing and debugging techniques.

Exhibit excellent communication and collaboration skills to work effectively with cross-functional teams.

Have a good understanding of security and data protection standards.

Benefits
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

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