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Retail Customer Service Representative

2 months ago

Temecula, California, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Offer expert advice on our products and services, including printing, signs, and graphics, and shipping solutions.
  • Process transactions, handle cash, and make change, while maintaining a high level of accuracy and attention to detail.
  • Operate and maintain a wide range of equipment, including printers, scanners, and other retail technology.
  • Assist with inventory management, restocking shelves, and maintaining a clean and organized store environment.
  • Participate in sales promotions, events, and marketing initiatives to drive sales growth and customer engagement.
Requirements
  • High school diploma or equivalent education.
  • 6+ months of specialized experience in retail customer service or a related field.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with customers, vendors, and team members.
  • Ability to work in a fast-paced environment, under substantial pressure, and maintain a high level of productivity and accuracy.
Preferred Qualifications
  • Previous experience in retail customer service or a related field.
  • Knowledge of printing, signs, and graphics, and shipping solutions.
  • Ability to work independently, with minimal supervision, and as part of a team.
What We Offer

We offer a competitive hourly rate, opportunities for career growth and development, and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.