IT Support Specialist

2 weeks ago


Naples, Florida, United States Hammer IT Consulting, Inc. Full time
IT Support Technician Job Description

Hiring an experienced IT Support Technician to join our team at Hammer IT Consulting, Inc. as an Independent Contractor. In this role, you will be responsible for providing onsite troubleshooting, technical support, and employee training for a diverse range of client systems.

Key Responsibilities:
  • Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by end-users.
  • Configure and install Windows workstations and Macintosh operating systems in response to complex network design demands.
  • Work with and troubleshoot various software products.
  • Setup and maintain IT Security Software Solutions, Firewalls, Routers, and Access Points.
  • Train end-users on the use and features of operating systems and applications on various platforms.
  • Perform primary network system administration on network servers as needed.
  • Install, certify, and troubleshoot network cabling infrastructure, including local area network equipment and software.
  • Frequently work with vendors to resolve hardware operating system issues and implement solutions.
  • Work with software manufacturers to resolve application problems and meet end-user daily computing needs.
Qualifications:
  • Bachelor's degree in Computer Science or a related field of study preferred.
  • 2 years of direct work experience in a network environment.
  • At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, CompTIA Network+, CompTIA A+, CompTIA Security+).
  • Strong problem identification, troubleshooting, and problem resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Ability to work individually and as part of a team.
  • Must possess a valid FL driver's license and vehicle.
  • Must display sophisticated writing and interpersonal communication skills.
  • Excellent organizational skills and ability to work independently.
  • Ability to learn quickly, multi-task, and take on new responsibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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