Assistant General Manager

1 week ago

Hines, Illinois, United States Veterans Canteen Service Full time
Job Opportunity

We are seeking a highly skilled and experienced Assistant General Manager to join our team at the Veterans Canteen Service. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our cafés, retail stores, and coffee shops, ensuring exceptional customer service and a safe and clean environment for our customers.

Key Responsibilities:

  • Promote a culture of excellent customer service and ensure that all staff members are trained to provide exceptional service.
  • Ensure compliance with food safety and sanitation standards, as well as maintain a clean and organized store environment.
  • Direct the Patriot Café, Patriot Retail, and/or Patriot Brew in the VA Medical Center, ensuring that all operations are running smoothly and efficiently.
  • Manage inventory, labor costs, and budgets to ensure profitability and efficiency.
  • Develop and implement local promotional programs to drive sales and increase customer engagement.
  • Supervise assigned personnel, providing guidance and support to ensure that they are meeting their job responsibilities.
  • Reports to the General Manager, providing regular updates and insights on store performance.

What We Offer:

  • Competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team of dedicated professionals who are passionate about serving our nation's Veterans.
  • The chance to make a real difference in the lives of our customers, who are often Veterans and their families.

Requirements:

  • Minimum of 2-3 years of direct food/retail management experience.
  • Proven track record of building sales, increasing profits, and staff development.
  • Prior experience with inventory management, supply cost and shrinkage controls, and P&L management.
  • Ability to assess business needs and problem-solve, with a strong focus on customer service and hospitality.
  • Proficient computer skills using Microsoft applications, including Word, Excel, and POS systems.
  • ServSafe certification required or obtained within 90 days of hire date.
  • Associate Degree preferred, but not required, in Business, Hospitality, or Management.

Additional Information:

Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the seasonal influenza program is a condition of employment. It is a requirement that all HCP receive the COVID-19 vaccination and annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption has been granted. HCP in violation of these directives may face disciplinary action up to and including removal from federal service.

HCP for purposes of the influenza vaccination program are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

HCP for purposes of the COVID-19 vaccination program refers to all paid and unpaid persons who work in or travel to VHA locations who have the potential for direct or indirect exposure to patients or infectious materials, including body substances (e.g., blood, tissue, and specific body fluids); contaminated medical supplies, devices, and equipment; contaminated environmental surfaces; or contaminated air. These HCP may include, but are not limited to, emergency medical service personnel, nurses, nursing assistants, physicians, technicians, therapists, phlebotomists, pharmacists, health professions trainees (HPTs), contractor personnel, and persons (e.g., clerical, dietary, environmental services, laundry, security, maintenance, engineering and facilities management, administrative, billing, and volunteer personnel) not directly involved in patient care but potentially exposed to infectious agents that can be transmitted from HCP and patients. HCP include all VA licensed and unlicensed, clinical and administrative, paid and without compensation, full- and part-time, intermittent, fee basis employees who are expected to perform any or all of their work at these locations. HCP also includes VHA personnel and contractor personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

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