IT Support Services Manager

4 days ago

Lakewood, Washington, United States JFR Staffing Full time

Helpdesk Manager Job Description

The Helpdesk Manager will play a pivotal role in ensuring the delivery of high-quality IT support services to our clients. This role requires a seasoned professional with deep technical expertise, proven management experience, and strong leadership skills.

Key Responsibilities:

  • Team Leadership and Development:
    • Lead, mentor, and develop a high-performing helpdesk team, fostering a culture of continuous learning and improvement.
    • Provide guidance and support to team members, encouraging their professional development and ensuring they stay current with industry trends and technologies.
    • Act as a role model, exhibiting professionalism, integrity, and a strong work ethic.
  • Operational Management:
    • Oversee day-to-day helpdesk operations, ensuring timely and effective resolution of client issues.
    • Develop and implement helpdesk policies, procedures, and standards to ensure consistent and high-quality service delivery.
    • Monitor and analyze helpdesk performance metrics, identifying areas for improvement and implementing corrective actions as needed.
    • Collaborate with other departments to ensure seamless service delivery and continuous improvement of IT processes.
  • Technical Expertise:
    • Provide advanced technical support and guidance to the helpdesk team on complex issues.
    • Stay abreast of the latest technological developments and ensure the team is equipped to handle new challenges and innovations.
    • Assist in the design and implementation of IT solutions for clients, leveraging your technical skills to contribute to project success.
  • Client Relationship Management:
    • Serve as the primary point of contact for escalated client issues, ensuring prompt and effective resolution.
    • Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.
    • Work closely with clients to anticipate their future needs and propose proactive solutions.
  • Strategic Planning:
    • Contribute to the strategic planning of the IT support services, aligning helpdesk operations with the company's overall goals.
    • Participate in budgeting and resource planning to ensure the helpdesk is adequately staffed and equipped to meet client demands.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT support, with at least 3 years in a management or leadership role, preferably within an MSP environment.
  • Extensive technical expertise, including knowledge of network infrastructure, cloud solutions, cybersecurity, and IT best practices.
  • Proven track record of leading and developing high-performing teams.
  • Exceptional problem-solving skills and the ability to manage complex technical issues.
  • Strong organizational and operational management abilities.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with both team members and clients.
  • Certifications such as ITIL, CompTIA A+, Network+, or equivalent are highly desirable.

Personal Attributes:

  • Inspirational leader who motivates others to achieve their best.
  • Strong decision-maker with a focus on results and operational efficiency.
  • Proactive and innovative thinker who can anticipate challenges and develop solutions.
  • High level of integrity, professionalism, and a commitment to delivering outstanding service.

  • Rehabilitation Services Manager

    4 days ago

    Lakewood, Washington, United States Tender Touch Rehab Services, LLC Full time

    Job Summary:As a Rehabilitation Director at Tender Touch Rehab Services, LLC, you will oversee the clinical programs of all disciplines, ensuring they run smoothly and are compliant with policies and procedures. You will also assist in developing and implementing new programs as needed. This role requires a licensed and registered therapist with excellent...

  • New Parent Support Specialist

    1 month ago

    Lakewood, Washington, United States Magellan Health Services Full time

    About the RoleWe are seeking a highly skilled and compassionate New Parent Support Home Visitor to join our team at Magellan Health Services. As a key member of our team, you will play a vital role in providing support to military families with young children, promoting healthy relationships, and preventing family violence.Key ResponsibilitiesProvide...

  • New Parent Support Specialist

    3 weeks ago

    Lakewood, Washington, United States Magellan Health Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate New Parent Support Home Visitor to join our team at Magellan Health Services. As a key member of our team, you will provide critical support to military families with young children, helping them navigate the challenges of parenthood and promoting healthy relationships within the family.Key...

  • New Parent Support Home Visitor

    2 weeks ago

    Lakewood, Washington, United States Magellan Health Services Full time

    New Parent Support Home VisitorMagellan Health Services is seeking a highly skilled and compassionate New Parent Support Home Visitor to join our team. As a key member of our team, you will provide essential support to military families with young children, promoting healthy relationships and nurturing environments.Key Responsibilities:Provide home visits to...

  • New Parent Support Home Visitor Specialist

    2 weeks ago

    Lakewood, Washington, United States Magellan Health Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate New Parent Support Home Visitor to join our team at Magellan Health Services. As a key member of our team, you will provide critical support to military families with young children, helping them navigate the challenges of parenthood and promoting healthy relationships and safe environments for...

  • IT Support Specialist

    4 days ago

    Lakewood, Washington, United States Equus Software Full time

    At Equus Software, we are seeking a skilled IT Support Specialist to join our team. As a key member of our internal network infrastructure, you will be responsible for effectively coordinating tasks with clients, client account executives, business analysts, and software developers in a fast-paced environment.Key responsibilities include:Managing the help...

  • Tax Advisory Services Manager

    5 days ago

    Lakewood, Washington, United States Pease Bell CPAs LLP Full time

    At Pease Bell CPAs LLP, we are seeking a highly skilled Tax Advisory Services Manager to join our team. As a key member of our tax advisory team, you will be responsible for providing technical expertise in tax planning, compliance, and consulting services to our clients.The ideal candidate will have a strong background in tax advisory services, with...

  • Administrative Support Specialist

    5 days ago

    Lakewood, Washington, United States Adecco US, Inc. Full time

    Adecco US, Inc. is seeking an Administrative Support Specialist to assist a client in Lakewood, NJ. This is a two-week assignment with pay at $23 an hour.Responsibilities: Serve as a receptionist at the front desk and perform high-level administrative and business support for the Plant Manager and Plant Leadership Team. Positively represent the company in...

  • IT Support Specialist

    4 days ago

    Lakewood, Washington, United States All Starz Staffing Full time

    We are seeking a skilled IT Support Specialist to join our team at All StarZ Staffing. As an IT Support Specialist, you will be responsible for setting up, logging, and troubleshooting devices for a 1-2 month project. This is a great opportunity to gain experience and build your resume in a temporary role.Key Responsibilities:Enter items into an asset...

  • IT Support Specialist

    1 month ago

    Lakewood, Washington, United States All StarZ Staffing;All StarZ Staffing & Consulting, LLC Full time

    Job Title: IT Tech / Help DeskJob Summary:We are seeking an experienced IT Tech / Help Desk professional to join our team at All StarZ Staffing. As an IT Tech / Help Desk, you will be responsible for providing technical support and assistance to our clients. This is a temporary role with a 1-2 month project duration.Responsibilities:Enter items into an asset...

  • Senior Dev Support Specialist

    4 days ago

    Lakewood, Washington, United States APR Staffing Full time

    Job Title: Senior Dev Support SpecialistJob #: 8260933Location: Hybrid, able to commute to the Denver Metro area from time to timeDuration: 1+ year contractDescription of JobWe are seeking a full-time Senior Dev Support person to assist with identifying, evaluating, implementing, and managing support requests and/or project tasks across the organization in a...

  • IT Support Specialist II

    5 days ago

    Lakewood, Washington, United States Umpqua Bank Full time

    About the Role:As a Technical Support Specialist at Umpqua Bank, you will provide support services to internal and/or external users for software, applications, hardware, and telecommunications related issues. You will troubleshoot core bank applications, Microsoft applications, hardware errors, and Operating System.You will collect information, open...

  • Business Support Specialist

    5 days ago

    Lakewood, Washington, United States CommonSpirit Health Mountain Region Full time

    Job Summary:We are seeking a highly skilled Business Support Specialist to join our team at CommonSpirit Health Mountain Region. As a Business Support Specialist, you will provide clerical and administrative support to our orthopedic surgery department, ensuring the smooth operation of our daily activities.Key Responsibilities: Provide reception and...

  • IT Support Specialist I

    1 week ago

    Lakewood, Washington, United States Umpqua Bank Full time

    About the Role:Umpqua Bank is seeking a skilled IT Support Specialist to provide technical assistance to internal and external users. The ideal candidate will have a strong background in troubleshooting and resolving technical issues related to software, applications, hardware, and telecommunications.The successful candidate will be responsible for:Providing...

  • IT Support Specialist

    1 week ago

    Lakewood, Washington, United States All Starz Staffing Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at All StarZ Staffing. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring that all devices are properly set up and configured.Responsibilities:*...

  • Customer Service Analyst

    4 days ago

    Lakewood, Washington, United States Seneca Holdings LLC Full time

    Job Title: Customer Service AnalystAbout the Role:We are seeking a highly skilled Customer Service Analyst to join our team at Seneca Holdings LLC. As a Customer Service Analyst, you will be responsible for coordinating customer requests related to on-premises and cloud-hosted infrastructure. This role requires a deep understanding of ticketing systems and...

  • Direct Support Professional

    4 weeks ago

    Lakewood, Washington, United States Redwood Family Care Network Full time

    Job Title: Direct Support ProfessionalJob Shift: VariesJob Schedule: Per-DiemRedwood Family Care Network is a leading provider of person-centered home and community-based services to individuals with intellectual and developmental disabilities.We are committed to delivering World Class person-centered services, supports, and advocacy for individuals in...

  • Dental Support Professional

    5 days ago

    Lakewood, Washington, United States Dental Office Full time

    Job DescriptionWe are seeking a highly motivated and organized Dental Front Office/Back Assistant to join our team at Dental Office. The ideal candidate will have excellent computer skills and be self-motivated, with a minimum of one year of front office/billing and/or dental assisting experience. Key Responsibilities:Provide exceptional patient care and...

  • Service Technician Trainee

    2 weeks ago

    Lakewood, Washington, United States Auto-Chlor System Full time

    Job OpportunityWe are seeking a highly motivated and detail-oriented Service Technician Trainee to join our team at Auto-Chlor System in Tacoma, WA.Key Responsibilities:Provide exceptional customer service and support to our clients.Manage accounts and maintain a high level of customer satisfaction.Upsell and promote our services to existing and potential...

  • Medical Support Specialist

    4 days ago

    Lakewood, Washington, United States Concentra Full time

    Medical Assistant Job DescriptionAt Concentra, we are seeking a skilled Medical Assistant to join our patient care team. As a Medical Assistant, you will play a vital role in providing exceptional care to our patients and supporting our mission to improve the health of America's workforce.Key Responsibilities:Perform routine medical and testing procedures...