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Operations Director

3 months ago

Billings, Montana, United States At Home Stores LLC Full time
Operations Manager Job Summary

At At Home Stores LLC, we are seeking an experienced Operations Manager to lead our store operations team and drive business success. As an Operations Manager, you will be responsible for executing the company's business objectives, ensuring customer satisfaction, and maximizing sales.

Key Responsibilities:
  • Lead and manage the store operations team to maintain a neat, clean, and safe store environment.
  • Provide problem-solving resources and manage staff to ensure a positive customer experience.
  • Recruit, interview, hire, and manage team members to ensure a positive customer experience.
  • Coach and develop team members to meet business objectives.
  • Make employment decisions for operations team members, including hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing team member concerns.
  • Coordinate with the Store Director to maximize staffing effectiveness and support traffic, sales, and customer experience.
  • Review and analyze store financial and business data to develop and execute budgets, financial plans, and strategies to maximize sales and profits.
  • Oversee task management, including planning, directing, and scheduling team members for their shifts and tasks.
  • Manage store opening, closing, and front-end processes to ensure accurate and timely execution.
  • Lead the execution of freight and stocking processes in a safe and timely manner.
Requirements:
  • At least 18 years old.
  • High School Diploma/Equivalent; College degree preferred.
  • At least 3 years of management/leadership experience or equivalent At Home experience.
  • At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
  • At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million.
  • Ability to work a flexible schedule including nights, weekends, and some holidays.
  • Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
  • Proficiency in Microsoft office (Word, Excel).
  • Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
  • Reliable and trustworthy role model for ethical and honest behavior.