Senior Systems Analyst

7 hours ago


Alexandria, Virginia, United States DirectViz Solutions, LLC Full time
Job Overview

DirectViz Solutions, LLC is seeking a highly skilled Senior Systems Analyst to join our team in Alexandria, VA. This is a remote position, but local candidates are preferred.

The ideal candidate will have a strong background in analyzing business applications and data to identify and resolve malfunctions. They will also possess excellent communication skills, with the ability to communicate effectively with employees and contractors.

Key Responsibilities
  • Analyze client business applications and data to identify and resolve malfunctions
  • Communicate with employees and contractors to provide support and resolve issues
  • Identify and capture relevant data related to the issue to assist Tier III engineers
  • Document tickets providing detailed information that can be handed off to the agency Tier III team
  • Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software
Requirements
  • Bachelor's degree and 6 years of experience or High School Diploma and 11 years of experience
  • 1+ years of experience providing phone and/or in-person support for business applications
  • 1+ years of customer service experience
  • 1+ years of Requirements Definition/Analysis
  • 1+ years of Design Analysis
  • Communications Measurement and Analysis
Desired Skills
  • ITIL Service Management
  • Business Application Training
  • User Acceptance Testing
  • Troubleshooting experience

DirectViz Solutions, LLC is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.



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