Sales Associate

2 days ago


Chicago, Illinois, United States City Experiences Full time
About City Experiences

City Experiences is a leading provider of amazing experiences on land and water. With a portfolio of over 25 brands, we welcome upwards of 30 million guests annually. We're passionate about creating unforgettable experiences for our guests, and we're seeking a highly motivated Sales Associate to join our team.

Job Summary

We're looking for a Sales Associate to provide support to our account management team. As a Sales Associate, you'll be responsible for driving prospecting efforts, handling post-booking sales, and ensuring continuous customer satisfaction and maximized revenues and profitability. You'll work closely with our Regional Director of Sales to achieve sales goals and provide exceptional customer service.

Key Responsibilities
  • Develop a comprehensive knowledge of our regional vessels, products, enhancements, pricing, and scripting to effectively sell our experiences.
  • Attain weekly prospecting goals through proactive client outreach to identify warm leads for the account management team.
  • Prioritize and respond to inbound port leads, ensuring quick engagement and passing to an account manager as needed.
  • Present pricing and upsell opportunities to guests, increasing sales and revenue.
  • Handle objections and provide solutions using product knowledge.
  • Take the lead on post-contract follow-ups, including passenger count adjustments and upsells to groups.
  • Upsell existing guests to higher-value options and enhancements.
  • Work a flexible schedule, including nights and weekends, to accommodate site inspections and guest needs.
Requirements and Qualifications
  • Bachelor's degree preferred with a minimum of 1 year of experience in a sales support or selling role.
  • Effective communication and organization skills.
  • Ability to handle multiple tasks and projects simultaneously.
  • Focus on guest needs and meet deadlines.
  • Establish and maintain effective working relationships.
  • Listen effectively and suggest solutions.
  • Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.
About the RESPECT Service System

City Experiences' RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

We are an Equal Employment Opportunity and Affirmative Action employer, prohibiting discrimination and harassment of any type. We encourage qualified applicants with arrest and conviction records to apply.



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