Unified Capabilities Network Technician
7 days ago
**Job Overview**
We are seeking a highly skilled Network Technician to join our Unified Capabilities team at Leidos. This role will be based in Scott AFB, IL.
Primary Responsibilities:
- Create and resolve non-routine trouble tickets using the Service Now platform.
- Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents.
- Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
- Work directly with internal and external customers, UC stakeholders, and other internal offices to ensure maximum network availability and minimize mission impact.
- Proactively monitor network alarms across platform-specific network management tools.
- Support all customers, including providing global situational awareness support.
- Verify that service has been restored upon resolution of all customer-initiated tickets.
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
- Utilize incident management applications to document all aspects of reported outages, degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
- Perform configuration verification of route plans, route lists, device profiles, calling search spaces, and route partitions.
- Assess, identify, and recommend resolutions to various network incidents and/or configuration deficiencies.
Requirements:
- Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
- Able to work in a 24x7 shift work environment.
- Must have an active DoD Top Secret/SCI clearance.
- Requires general understanding of both voice infrastructure and IP network topologies.
Preferred Qualifications:
- Tech control facility or cyber transport experience.
- Circuit actions experience.
- Experience with MS Office suite, i.e., Outlook, Excel, Word, Access, PowerPoint, Teams.
- Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies.
- Knowledge in one or more of the following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
Education and Experience:
- Requires High school diploma/GED and 2-4 years prior relevant experience.
Salary Range: $44,850 - $81,075
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