Travel Assistant Specialist

5 days ago


Highland, California, United States AAA Full time
About the Role:
As a Retail Service Specialist at AAA, you'll play a vital role in shaping the customer experience. You'll be the face of our brand, interacting with members and customers daily to determine their needs and provide solutions that exceed their expectations.

Responsibilities:
* Welcome and assist members and customers, using your excellent communication skills to understand their needs
* Offer a range of services, including DMV vehicle licensing, registration, and notary services
* Drive sales and service growth by promoting multiple AAA products and services
* Develop and maintain relationships with customers, identifying opportunities to upsell and cross-sell
* Collaborate with internal teams to resolve customer issues and ensure seamless interactions

Requirements:
* 1-2 years of customer-facing experience in retail or a related field
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively
* Basic computer skills, including proficiency in Microsoft Office

We offer a competitive salary: $50,000 - $65,000 per year, based on experience.

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