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Logistics Performance Analyst

2 months ago

Fort Worth, Texas, United States Ryder System Full time

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Position Overview

The Logistics Performance Analyst plays a crucial role in overseeing Transportation Management operations, including procurement, Freight Bill Audit & Payment, and Shipment Planning & Execution, ensuring that Ryder's services align with client expectations.

This role involves conducting repetitive analyses and tasks aimed at fostering ongoing cost and service enhancements by proposing and executing identified improvements.


Key Responsibilities

  • Monitor and assess key performance indicators, executing root cause analysis using TM operating systems.
  • Provide comprehensive support functions, ensuring accuracy and timeliness in data processing, reporting analysis, and addressing customer-specific inquiries.
  • Engage with clients to resolve issues and coordinate implementations effectively.
  • Collaborate with internal Subject Matter Experts (SMEs) to troubleshoot problems and support implementations.
  • Generate and distribute weekly and monthly customer metrics, creating performance reports.
  • Prepare various reports and support documents as required, including updates to SCLM and SCMP.
  • Initiate continuous process improvement initiatives and monitor their outcomes.
  • Measure the cost and service performance of transportation networks, analyzing, implementing, and developing improvement strategies in collaboration with the Account Executive.
  • Coordinate TM procurement activities to achieve optimal cost/service solutions.
  • Prepare materials for client quarterly and monthly account reviews.
  • Evaluate, quantify, and present opportunities for ongoing improvement at assigned accounts.

Additional Duties

Perform other responsibilities as assigned.

Required Skills and Qualifications

  • Excellent verbal and written communication skills.
  • Bilingual in French and English (for Quebec locations only).
  • Strong organizational and planning abilities.
  • High degree of initiative and analytical skills.
  • Proficient in problem-solving and interpreting complex statistical data.
  • Computer literate, with proficiency in Microsoft Office Suite (Excel, Word, Access & PowerPoint) and internet usage for work-related tasks.
  • Demonstrated customer service skills and effective presentation capabilities.
  • Detail-oriented with a strong customer focus.

Education and Experience

  • College degree or Technical Certification in Business, Logistics, or Transportation is required; a combination of education and experience will be considered.
  • Bachelor's degree in Business, Logistics, or Transportation is preferred.
  • Minimum of two (2) years of industry-related experience is required.
  • At least two (2) years of experience in customs and freight flow, as well as Transportation Management, is necessary.

Travel Requirements

None

DOT Regulation

No

Job Category

Transportation

Compensation Information

The compensation offered to a candidate may be influenced by various factors, including relevant experience, education, work location, market data/ranges, internal equity, and salary ranges.

Compensation ranges for the position are as follows:


Pay Type

Salaried

Minimum Pay Range:

Maximum Pay Range:

The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information

For all Full-time positions only:

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, along with paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.


Security Notice for Applicants

Ryder will only communicate with applicants directly from a company email address and will never conduct interviews online through chat forums, messaging apps, or online questionnaires. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application.