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DSHS DDA Customer Service Specialist 3

2 months ago

Mount Vernon, New York, United States Washington State Government Full time

Washington State Government

**Job Summary**

As a Customer Service Specialist at the State of Washington, you will provide exceptional customer service and support to our citizens. Your primary responsibilities will include:

* Providing greeter services and triage customers virtually as a first point of contact
* Conducting customer outreach via phone, email, or other similar approaches
* Conducting follow-up calls to provide basic customer services
* Assisting in developing and implementing team processes and procedures

**Key Responsibilities**

* Provide customer service and support to citizens via phone, email, or other similar approaches
* Conduct follow-up calls to ensure customer satisfaction
* Develop and implement team processes and procedures to improve customer service
* Collaborate with team members to achieve customer service goals

**Requirements**

* High school diploma or equivalent required
* 2+ years of customer service experience
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment

**What We Offer**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.