Customer Support Specialist

1 month ago

Philadelphia, Pennsylvania, United States SI Busineess Solutions Full time
{"title": "Customer Support Associate", "description": "Unlock Your Potential with SI Business Solutions

At SI Business Solutions, we're passionate about creating a supportive team atmosphere where our Customer Support Associates can thrive. As a customer-centric company, we're dedicated to delivering exceptional value to our clients and building lifelong relationships.

We're looking for energetic and quick-thinking individuals who can provide solutions to customer questions and concerns. If you're a team player with excellent communication skills, we want to hear from you

  • We're a family-focused company with a relentless drive to deliver exceptional value to our clients.
  • We strive to propel revenue and build our clients' reputation.
  • We believe in investing in our Customer Support Associate team by creating a positive culture to train, develop, and motivate our team.
Key Responsibilities:
  • Become an expert in product knowledge to provide solutions to customer questions and concerns.
  • Gather and input customer order information.
  • Develop effective questioning to determine customer needs and provide practical solutions.
  • Remain professional, courteous, helpful, and sympathetic to customer needs at all times.
  • Perform customer outreach and educate them on services and products.
  • Work collectively with customer support and management team to improve the customer experience and increase customer retainment.
  • Raise issues of concern or problems to the attention of upper management.
Requirements:
  • No experience necessary - we'll train you in all aspects of the position.
  • High school diploma or GED.
  • Call center, sales, customer service, retail, or service industry background is a plus.
  • Ability to communicate effectively and sensitively to customer complaints.
  • Detail-oriented with excellent follow-up practices.
  • Ability to think quick on your feet and ask questions.
  • Ability to work untraditional hours and show flexibility.
  • Ability to adapt to change and address multiple issues simultaneously.
", "lang_code": "en-US"}

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