Senior Operations Manager
3 weeks ago
About the Role:
Servpro of Metairie is seeking a seasoned Senior Operations Manager to lead our team in executing the company's vision. This is an exceptional opportunity for a strategic leader with over 5 years of experience in senior operations roles to join a dynamic and growing organization.
The ideal candidate will have a proven track record in process implementation, management, and leadership, with a strong analytical mindset and excellent communication skills. The successful candidate will be responsible for developing and implementing a strategic plan to drive operational excellence across all levels of the organization.
Key Responsibilities:
- Collaborate with ownership to understand the business vision and translate it into actionable processes and procedures.
- Conduct comprehensive SWOT analyses on an annual basis and use the findings to develop and implement a strategic plan for operational processes.
- Develop and manage Key Performance Metrics (KPMs) to monitor performance at weekly, monthly, quarterly, and annual intervals.
- Perform monthly office visits to assess successes and failures, identify coaching opportunities, and tailor training programs to each office's needs.
- Manage weekly safety meetings and training programs, ensuring consistency and addressing specific office issues.
- Foster a positive culture in each office, promoting the company's core values of Urgency, Process, Quality, and Accountability.
- Work with the HR Manager and General Manager to identify organizational chart shortcomings and make necessary changes to support the company's vision and strategy.
- Attend ownership meetings, participate in KPM adherence and discussions, and provide insights on P&L management.
- Lead weekly discussions with the CFO and owners on cost control, margin management, and strategic adjustments.
- Develop strategies on mobilize resources for responding to catastrophic events.
- Develop strategies when acquiring new office locations including roll out process, training schedules, business evaluation, and promote the company culture.
Requirements:
- Bachelor's degree in business management or a related field.
- Over 5 years of experience in a senior operations role, demonstrating a successful track record in process implementation and management.
- Strong analytical and business planning skills
- Excellent leadership and communication abilities, with a focus on fostering accountability and a positive work environment.
- Industry experience is highly preferred
- Proficiency in developing and managing KPMs and a deep understanding of P&L dynamics.
- Willingness to travel frequently and work flexible hours.
- Dedication to upholding and promoting the company's core values.
What We Offer:
- A competitive salary range of $120,000 - $180,000 per year.
- A comprehensive benefits package, including health insurance, dental insurance, vision insurance, and 401(k) matching.
- A generous paid time off policy.
- The opportunity to work with a dynamic and growing organization that values innovation and excellence.
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