Team Leadership Coordinator

3 weeks ago


Asheville, North Carolina, United States EmergeOrtho Full time
Overview: EmergeOrtho is a leading provider of musculoskeletal care services across North Carolina. We are seeking a skilled Call Center Manager to join our team and oversee the daily operations of our call center. As a key member of our team, you will be responsible for managing a group of employees, assessing applications, conducting interviews, and implementing quality improvement initiatives.

Responsibilities:
  • Manage and maintain software and websites vital to the performance of the call center and patient access.
  • Compose and maintain call schedules with implementation in call schedule system. Work with hospital leaders to assign providers on ED call.
  • Manage Urgent Care provider clinic schedules ensuring all urgent care clinics are covered appropriately, working with urgent care provider in charge of clinic schedules.

Requirements:
  • High school diploma required.
  • Minimum two years of call center experience and two to three years of team leadership experience required.
  • Knowledge of medical terminology required.
  • Previous supervisory experience required.
  • Previous experience using multi-line phones system.
  • Knowledge of practice management and work processing software.

Estimated Salary: $70,000 - $90,000 per year based on location and experience.

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