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Customer Service and Ramp Operations Specialist

2 months ago

Missoula Montana, United States Alaska Airlines Full time
Company:

Alaska Airlines

The Team:

Our airport teams collaborate to ensure seamless transitions for guests and their belongings from curbside to cabin, crafting exceptional experiences throughout their journey.

We welcome individuals who can engage warmly with diverse guests, adapt quickly to changing situations, and manage a dynamic schedule.

In exchange, we offer a competitive rewards package, opportunities for professional growth, and various benefits designed to enhance your career.

Role Summary:

The Customer Service and Ramp Operations Specialist is tasked with both guest-facing and operational responsibilities that include engaging with travelers and executing ramp activities.

Key Responsibilities:

  • Assist travelers with their needs (e.g., responding to inquiries, managing baggage, ticketing, checking in passengers, and facilitating boarding) in a high-energy environment.
  • Work outdoors in various weather conditions while executing ramp duties (e.g., transporting baggage and cargo, loading and unloading luggage, marshaling aircraft, pushing back aircraft, and performing de-icing procedures).
  • Conduct aircraft cleaning and security inspections.
  • Manage boarding and gate responsibilities (e.g., assisting and guiding guests, making announcements, processing standby and upgrade requests).
  • Handle and secure guest luggage, maintaining records for claims related to damaged, delayed, or lost items.
  • Utilize conveyor belts for loading and unloading luggage and cargo.
  • As directed by management, undertake a variety of tasks to ensure complete guest satisfaction.
  • Perform additional duties as assigned.
Day in the Life:

To gain insight into a typical day as a Customer Service and Ramp Operations Specialist, please refer to the provided resources.

Job-Specific Experience, Education & Skills:

Required:
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Valid driver's license.
  • Capability to learn and utilize a computerized reservation system.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 pounds.
  • Capacity to stand for extended periods.
  • Ability to bend, stoop, squat, reach, and grasp.
  • Basic mathematical skills.
  • Flexibility to work varied hours, including nights, weekends, and holidays.
  • Willingness to participate in paid training that may involve overnight travel.
  • Depending on the work location, ability to obtain necessary certifications.
  • Ability to secure airport security clearance.
  • Proficiency in English communication.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Authorization to work in the U.S.
Preferred:
  • At least 1 year of experience in customer service or community service.
Job-Specific Leadership Expectations:

Embrace our core values of safety, integrity, kindness, performance, and excellence.

Starting Rate:

USD $16.00/Hr.

Total Rewards:

Alaska Airlines offers a range of pay and benefits that may vary based on company, location, hours worked, tenure, and employment status.

  • Free standby travel privileges on Alaska Airlines.
  • Comprehensive well-being programs, including medical, dental, and vision coverage.
  • Generous 401k matching program.
  • Quarterly and annual bonus opportunities.
  • Generous vacation and paid time off.
FLSA Status:

Non-Exempt

Employment Type:

Part-Time

Regular/Temporary:

Regular

Requisition Type:

Frontline

Equal Employment Opportunity:

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer committed to diversity, equity, and inclusion.

We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on any legally protected characteristics.

We encourage applications from individuals of diverse backgrounds, including people of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities.