Hospitality Team Member

3 weeks ago

Sioux Falls, South Dakota, United States Fairfield Inn Full time

About the Role: As a Guest Service Representative at Fairfield Inn, you will be responsible for delivering exceptional customer service to our guests. This involves greeting and welcoming guests, managing front desk operations, and assisting with market sales.

Key Responsibilities:

  • Guest Interaction: Greet and welcome guests in a personalized way upon arrival, ensuring they feel valued and appreciated throughout their stay.
  • Front Desk Operations: Manage front desk activities, including check-in, check-out, and registration processes.
  • Market Sales: Process market and retail transactions for guests, maintaining accurate records and restocking inventory as needed.
  • Issue Resolution: Assist in resolving guest complaints regarding service and/or accommodations, escalating issues to managerial levels if necessary.
  • Cash Handling: Manage cash drawer contents and transactions during shifts, maintaining accurate records.

Requirements:

  • Education: High school graduate or equivalent required.
  • Knowledge: Familiarity with front desk operations, guest services, and hotel procedures is essential. Proficiency in English is mandatory, with additional languages being an asset.
  • Skills: Strong communication skills, ability to work independently, and proficiency in MS Office products are required. Tact and understanding when dealing with customer service issues are also essential.

Compensation and Benefits: Our competitive compensation package includes an estimated salary of $48,000 - $65,000 per year, depending on experience and location. Benefits include PTO, access to 50% of wages prior to payday, discount programs, health insurance, dental insurance, vision insurance, basic life/AD&D and supplemental life insurance, voluntary options, employer-sponsored long-term disability coverage, 401(k) with immediate match, double time for holidays worked, health savings account, employee assistance program (EAP), and dependent care FSA.

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