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Post-Recovery Specialist

2 months ago

Marquand, Missouri, United States 900Work, LLC Full time
Overview
The Post-Recovery Specialist is tasked with managing a significant volume of incoming calls, acting as a subject matter expert for clients, and providing assistance in a timely and effective manner. This role involves ensuring precise and prompt reporting of all repossessions to clients, adhering to client-specific post-repossession protocols, and collaborating with various departments to complete necessary administrative functions.

Key Responsibilities
  • Manage a high volume of calls related to all facets of the post-recovery department, including scheduling vehicle releases, addressing inquiries, and managing escalations.
  • Ensure timely reporting of all repossessions from third-party service providers to the relevant client, utilizing email or the client's record-keeping system.
  • Gather all required documentation from clients for each repossession to meet service level expectations and deadlines.
  • Handle a substantial number of inbound calls to arrange vehicle releases, while also making outbound calls to coordinate pickups, paperwork, and answer client questions.
  • Oversee lot inventory management, which includes handling redemption and transport releases, and following up with agencies to maintain accurate records of vehicles on the lot.
  • Address contested repossessions to guarantee that the vehicle retrieval process is executed efficiently and accurately.
  • Prepare analytical reports on repossessions for clients.
  • Maintain timely and appropriate communication with clients.
  • Provide excellent customer service and manage phone inquiries.
Required Skills
  • Professional phone etiquette is essential.
  • Strong verbal communication abilities.
  • Detail-oriented with efficient and accurate data entry and research skills.
  • Typing speed of at least 40 words per minute.
Qualifications
  • Associate's Degree or equivalent from a two-year college or technical institution.
  • Bachelor's degree is advantageous.
  • A minimum of one year of experience in customer service or administration within an office environment.
  • Experience handling multiple phone lines is required.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Compensation and Benefits
  • Competitive salary package.
  • Comprehensive medical benefits, including dental, vision, 401k, pet insurance, and more.
  • Paid time off and holidays.
Work Environment
This is a full-time role with variable days and hours based on business needs. Evening and weekend work may be necessary as job responsibilities dictate.

Physical Demands
This position is primarily indoors, requiring the ability to sit at a computer for extended periods. The role may involve lifting up to 25 pounds and exposure to moderate noise and light typical of a business office setting.

Equal Employment Opportunity
900Work, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment.

Additional Information
This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required for this position. Responsibilities may change at any time with or without notice.

Legal Authorization
Applicants must be legally authorized to work in the United States.