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Customer Service Representative

2 months ago

Knoxville, Tennessee, United States JPMorganChase Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Associate Banker. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and building long-lasting relationships with clients.

Key Responsibilities
  • Engage clients as they enter the branch, welcoming them and making them feel appreciated, while managing lobby traffic and scheduling/canceling client meetings.
  • Perform branch operations, including managing cash devices and adhering to all bank policies and procedures, while performing account origination for consumer clients.
  • Provide proactive client outreach to gauge success and offer new tools to help clients meet their consumer banking and investment goals.
  • Champion new Associate Banker skills, such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn.
  • Educate clients on the usage of technology self-service options, such as leveraging the Chase Mobile App, and ATMs to complete their banking needs whenever, wherever, and however they want.
Requirements
  • 6+ months of customer service experience.
  • High school diploma or GED equivalent.
Preferred Qualifications
  • Ability to make personal connections, engage customers, and remain courteous and professional in a team environment, while quickly and accurately learning products, services, and procedures.
  • Professional, interpersonal, thorough, detailed-oriented, and organized with follow-up skills.
  • Strong desire and ability to influence, educate, and connect customers to technology.
  • Cash handling experience.
About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We offer a competitive total rewards package, including base salary, discretionary incentive compensation, and a range of benefits and programs to meet employee needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.