Customer Insights Analyst

3 weeks ago


Framingham, Massachusetts, United States Omni Inclusive Full time
Job Summary
As a Custumer Insights Analyst, you will be part of the Customer Master Data Management team at Omni Inclusive. Your main objective will be to manage the creation, modification, and deletion of customer records while ensuring data accuracy, completeness, and consistency across all systems.

About the Team
The Customer Master Data Management team is responsible for developing, implementing, and maintaining policies and procedures for customer data management. We strive to provide timely, accurate, and relevant information to support business decisions and customer-facing activities.

Key Responsibilities
Your key responsibilities will include:
  • Designing, implementing, and maintaining data systems to ensure data integrity and quality.
  • Developing and maintaining data models, data mapping, and data transformations.
  • Collaborating with cross-functional teams to resolve data-related issues and improve data quality.
  • Identifying and prioritizing areas for process improvement and implementing changes to enhance efficiency and effectiveness.

Requirements
To succeed in this role, you'll need:
  • A Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
  • Proven experience working as a Business System Analyst or similar role, with a focus on customer master data management.
  • Experience with data cleansing techniques and tools.
  • Familiarity with data hygiene best practices and strategies.
  • Proficiency in data analysis and interpretation.
  • Strong understanding of customer master data management, including data standardization and data hygiene.
  • Expertise in MDM, and customer matching techniques, including probabilistic matching and fuzzy matching.
  • Proficiency in SQL.

Benefits
This is a full-time position, offering a competitive salary of $125,000 per annum, commensurate with experience. You'll also enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and generous paid time off.


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