Customer Service Operations Manager

3 days ago


Raeford, North Carolina, United States Food Lion Full time

Company Overview

Food Lion, a leading grocery retailer in the Southeastern and Mid-Atlantic states, is seeking a highly skilled Customer Service Operations Manager to join its team. With over 82,000 associates serving more than 10 million customers weekly, Food Lion offers a dynamic work environment that prioritizes customer satisfaction and service excellence.

Estimated Salary: $45,000 - $60,000 per year

Job Description

The Customer Service Operations Manager will be responsible for overseeing the management and duties of store operations to meet financial and sales goals. This includes building associate and customer relations, promoting a strong company culture, and maintaining solid communications with the management team and associates.

Duties and Responsibilities

  • Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go
  • Hire, train, and develop associates to meet department needs
  • Supervise the performance of all duties and responsibilities of department associates, providing ongoing performance management training and conducting timely formal performance appraisals
  • Provide leadership and motivation within the store to promote a culture reflective of the company's brand, strategy, and culture
  • Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs
  • Ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner
  • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for, and provide coaching for associates to recognize and prevent losses
  • Ensure proper control of all store funds and company assets
  • Observe and correct all unsafe conditions that could cause associate or customer accidents

Required Skills and Qualifications

  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Excellent interpersonal, organizational, communication, and customer service skills
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Benefits

As a valued member of the Food Lion team, you will enjoy a range of benefits, including competitive compensation, comprehensive health insurance, retirement savings plan, and opportunities for professional growth and development.



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