Digital Solutions Specialist
1 week ago
We are a leading provider of cloud-based ERP and payment solutions tailored for local governments and special districts.
Our mission is to set operational standards for small to medium-sized municipalities and utility districts, focusing on efficiency, cost-effectiveness, and security.
Trusted by over 3,000 cities, towns, and districts nationwide, our solutions enhance financial management, payroll, and utility billing processes.
About the RoleWe seek an experienced professional to join our team as an Implementation Specialist.
The successful candidate will have prior experience working in a property tax office, municipal government, water billing, or electric billing agency, with a strong understanding of municipal finance and billing software.
The role involves interviewing customers to gather and document requirements for configuring Springbrook's software, reviewing converted data to ensure accuracy, and providing end-user training and go-live support.
Occasional travel to customer sites may be required.
Key Responsibilities- Conduct customer interviews to gather and document requirements for configuring Springbrook's software
- Review converted data to ensure complete and accurate information is brought forward into our software
- Configure Springbrook's software in a manner consistent with the customer's business practices
- Provide end-user training in our software
- Offer go-live support and ensure a seamless transition of the customer account to Springbot's Customer Support department
- Maintain general awareness of Springbot security and privacy policies
- Prior experience working in a property tax office (Assessor, Auditor, Treasurer)
- Prior experience working in a municipal government, water billing, or electric billing agency
- Prior experience working with municipal finance and billing software
- Prior experience working with ERP software (SAP, Salesforce, Sage/Intaact, NetSuite, etc.)
- Proficiency in using complex software, including SaaS-based solutions, that focus on property tax management or financial bill software
A comprehensive benefits package, including health, dental, and retirement plans, and opportunities for career growth and development.
Estimated Annual Salary$85,000 - $115,000, depending on experience.
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