Service Writer

Mersino Dewatering LLC is seeking a detail-oriented and driven individual to fill the role of Service Writer in Midland, TX.

The Service Writer will be responsible for organizing and assisting the service manager with opening and closing service orders, ensuring all billable charge service orders are processed and invoiced timely, and maintaining accurate records of unit condition pictures and vendor warranty claims.

Key Responsibilities:

• Verify all checklists, condition reports, and required paperwork are filed and stored in the appropriate databases
• Provide quotes for customer repairs and billable charges
• Ensure all billable charge service orders are processed and invoiced timely
• Update unit condition pictures and enter them into the appropriate databases
• Prepare vendor warranty claims and log them appropriately
• Organize and prioritize all fleet vehicles, rigs, and tractors using ELD software
• Ensure all annual DOT inspections are up-to-date and stored appropriately
• Review and organize all field failure reports to be reviewed by the service manager
• Work with the parts department on purchase orders to ensure all parts are received for the appropriate service order
• Assist the yard workforce as needed

Requirements:

• Associates degree in logistics, supply chain management, or combination of equivalent education and related experience
• Forklift certification or ability to obtain certification
• Experience in the construction industry preferred
• Knowledge of receiving and shipping practices and procedures
• Proficient in MS Office and other required software applications
• Experience in both general automotive and diesel auto parts
• Experience ordering and maintaining large quantities of auto parts

Essential Skills:

• Excellent internal and external customer service
• Ability to work effectively with others
• Ability to multi-task in a changing environment
• Strongly self-motivated, ability to perform tasks with little or no direction
• Strong time management and organizational skills
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward