Customer Service Representative/Dispatcher
3 weeks ago
At Work With Your Handz, we're dedicated to delivering exceptional service to our customers. As a Customer Service Representative/Dispatcher, you'll be the face of our company, guiding customers through their service experience with professionalism and expertise.
About the Role:
- Manage customer inquiries and resolve issues efficiently, ensuring a positive experience for every customer.
- Process service orders seamlessly, guaranteeing timely and accurate service delivery.
- Effortlessly handle phone calls, emails, and vendor requests, providing exceptional support to our customers.
- Analyze dispatch data to optimize routes and schedules, maximizing efficiency and productivity.
- Navigate warranty claims processing, ensuring customer satisfaction and timely resolutions.
- Provide valuable support to the accounts receivable team, contributing to financial efficiency and accuracy.
- Ensure an exceptional customer experience by providing technicians with detailed and precise information about service requests.
- Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
- Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
- Participate in continuous training programs to foster ongoing professional development.
- Experience in Home Services is highly preferred.
- Minimum 1 year of Customer Service experience.
- Minimum 1 year of Dispatcher experience.
- Experience with Service Titan is a plus.
- Ability to analyze data to ensure accuracy.
- Mechanical aptitude.
- Proficient with Microsoft Office.
- Excellent communication skills, both verbal and written.
- Proficiency in customer service software and systems.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
- Commitment to providing exceptional customer service and building positive relationships with clients.
- Earn a competitive wage - $18 - $22/hour DOE.
- Health Insurance.
- Dental Insurance.
- 401k with company match.
- Enjoy generous PTO and paid holidays.
- Company events and Holiday parties.
- Access to ongoing training and opportunities for advancement.
- Be part of a team that truly cares - We live and breathe our core values.
We are an equal-opportunity employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people from all backgrounds.
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