Digital Service Operations Lead

3 weeks ago


Fair Lawn, New Jersey, United States Columbia Bank Full time

**Job Description:**

Columbia Bank is an equal opportunity employer and welcomes applications from diverse candidates. The successful candidate will be responsible for managing and maintaining the IT service management system, ensuring effective and efficient delivery of IT services.

Key Responsibilities:

  1. System Administration:
  • Implement, design, administer, and support the IT service management system.
Incident and Problem Management:
  • Manage incidents and problems, ensuring timely resolution and minimizing downtime.
Change and Configuration Management:
  • Administer and maintain the IT service management platform, including change and configuration management.
Performance Monitoring:
  • Monitor and analyze service performance, identifying areas for improvement and implementing changes as needed.
Reporting and Communication:
  • Develop and maintain service level agreements (SLAs) with internal and external stakeholders.
  • Communicate and develop working relationships with management and business departments, conveying technical concepts to non-technical audiences.

Requirements:

  • Bachelor's degree in computer science, information systems, or a related field.
  • 5+ years of experience in IT service management, including incident, problem, change, and configuration management.
  • Hands-on experience with Jira Service Management, ServiceNow, or other ITSM tools preferred.
  • Experience with scripting API to facilitate workflow automation and integration.
  • Knowledge of IT service management best practices and standards, such as ITIL.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • A competitive salary range is $90,000 - $120,000 per year, depending on experience.


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