Healthcare Provider Support Specialist
1 week ago
As a Provider Support Representative, you will play a critical role in ensuring the success of the Provider Experience team by delivering exceptional support to healthcare providers. This includes championing a customer-focused culture, leveraging Health New England's relationships and systems, and actively pursuing effective and efficient operations.
Key Responsibilities- Champion a customer-focused culture to deepen client relationships and leverage broader Health New England's relationships, systems, and knowledge.
- Understand how Health New England's culture and the CX Promise should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of their respective areas in accordance with Health New England's Values, its Code of Conduct, and the Associate Handbook.
- Accepts inbound calls and email inquiries/requests from providers and responds according to the processes, procedures, and decision matrices referenced in the team training.
- Employs the on-line resources to ensure that consistent and accurate information is relayed to providers with regard to inquiries and requests etc.
- Researches low to medium complexity issues using established protocols and communicates to providers using approved media and standards.
- Follows the established processes and procedures for addressing or reassigning provider inquiries, requests, or grievances including: root cause determination, standard and non-standard resolution options, expected timelines for resolution, and provider communication protocols.
- Identifies escalated issues and leverages the Provider Support team as well as other HNE functional areas to diffuse situations.
- Documents interactions, resolution, or reassignment of issues in the established repository tools and within the established standards and timeframes.
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Provider Support Specialist
4 weeks ago
Springfield, Massachusetts, United States Health New England Full timeJob SummaryContribute to the success of the Provider Experience team by ensuring specific individual goals, plans, and initiatives are executed in support of the team's business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies, and procedures.Key ResponsibilitiesChampion a...
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Nurse Dialysis Specialist
2 weeks ago
Springfield, Massachusetts, United States Healthcare Support Full timeJob Title: Dialysis NurseHealthcare Support is seeking a skilled Dialysis Nurse to join our team on a local contract basis in Springfield, Massachusetts.Job Description & RequirementsSpecialty: DialysisDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, days, flexibleEmployment Type: Local ContractPerks: Up to $500 travel reimbursement paid out...
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Allied Healthcare Professional
4 days ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Summary: We are seeking a skilled CVOR Allied Healthcare Specialist to join our team at Baystate Health. As a CVOR Allied Healthcare Specialist, you will be responsible for providing high-quality patient care and working collaboratively with our healthcare team.About Baystate Health: Baystate Health is a leading healthcare provider in the region,...
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Provider Contracting Specialist
1 week ago
Springfield, Massachusetts, United States Health New England Full timeJob DescriptionSUMMARY:The Provider Contracting Specialist is responsible for negotiating, implementing, and maintaining contracts with healthcare providers, including ancillary providers, facilities, and independent physicians. This role also involves working with smaller hospitals, physician groups, and vendors as required by the Provider Contracting...
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Support Specialist
2 weeks ago
Springfield, Massachusetts, United States Pathlight Group Full timeJob Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As an Individual Support Specialist, you will play a vital role in supporting individuals with disabilities/autism in expanding their skills, experiences, and opportunities related to community living.Key...
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Account Executive
2 weeks ago
Springfield, Massachusetts, United States Quest Diagnostics Full timeJob Title: Account Executive - Healthcare ProviderAt Quest Diagnostics, we are committed to providing innovative solutions for patients and physicians. As an Account Executive - Healthcare Provider, you will play a critical role in growing our business and building strong relationships with our customers.Responsibilities:Drive sales growth through pre-call...
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Healthcare Provider Account Executive
3 days ago
Springfield, Massachusetts, United States Quest Diagnostics Full timeOverview:We provide diagnostic testing solutions to patients and physicians, helping them make informed healthcare decisions. Our team relies on sensitivity, tact, and a clear dedication to service to deliver clarity and hope.In this role, you will work for the world leader in the industry, expanding your skills and knowledge in a career where you can act...
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Tech Support Specialist
2 weeks ago
Springfield, Massachusetts, United States HelloTech Inc Full timeBecome a Tech Support Specialist TodayHelloTech Inc is a leading provider of on-demand tech support services. Our goal is to make technology accessible to everyone, and we're looking for skilled technicians to join our team.This is an independent contractor role, allowing you to choose your own schedule and select jobs that fit your skill set and...
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IT Support Specialist
2 weeks ago
Springfield, Massachusetts, United States Rose International Full timeJob SummaryThe IT Help Desk Specialist provides technical support to clients and employees, resolving issues related to hardware, software, and applications. This role requires strong analytical and communication skills, as well as the ability to work effectively with clients and other IT staff.Key ResponsibilitiesAnalyze and resolve technical issues related...
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Caregiver Support Specialist
6 days ago
Springfield, Massachusetts, United States Vitra Health Full timeAbout the Role:Vitra Health is a leading provider of home health care services, dedicated to delivering high-quality care to adults and seniors. We are seeking a skilled Caregiver Support Specialist to join our team in the Greater Springfield Area. As a key member of our social services team, you will play a vital role in supporting our clients and their...
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Dialysis Nurse
1 week ago
West Springfield, Massachusetts, United States HealthCare Support Full timeTravel Dialysis RN - Chronic OpportunityHealthCare Support is seeking a skilled Travel Dialysis RN - Chronic to fill a 13-week assignment in a dynamic healthcare setting. This role offers a unique chance to provide high-quality patient care while exploring new locations and experiences.Benefits of this Travel Dialysis RN - Chronic Assignment:Competitive pay...
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Administrative Support Specialist
4 days ago
Springfield, Massachusetts, United States City of Springfield, Massachusetts Full timeKey Responsibilities:As an Administrative Support Specialist with the City of Springfield, Massachusetts, you will be responsible for providing high-quality administrative support to the department. This includes transcription, record and file maintenance, promotional material production, events coordination, mailings, and other administrative tasks.Working...
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Dialysis Nurse
2 weeks ago
Springfield, Massachusetts, United States HealthCare Support Full timeJob Title: Dialysis NurseHealthcare Support is seeking a skilled Dialysis Nurse to join our team in Springfield, Massachusetts.We are looking for a dedicated and compassionate RN to provide high-quality patient care in a dialysis setting.The ideal candidate will have 1 year of experience in outpatient dialysis and be able to work 36 hours per week on a 3x12...
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Dialysis Nurse
1 month ago
Springfield, Massachusetts, United States HealthCare Support Full timeJob Title: Dialysis NurseHealthcare Support is seeking a skilled Dialysis Nurse to join our team in Springfield, Massachusetts.This is a local contract nursing job that requires a minimum of one year of chronic dialysis experience within the last two years.Job Details:Specialty: DialysisJob Location: Springfield, MassachusettsEstimated Salary: $49-51 per...
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Travel Nurse RN
2 months ago
Springfield, Massachusetts, United States Host Healthcare Full timeJob Title: Travel Nurse RN - Telemetry SpecialistJob Summary:Host Healthcare is seeking a skilled Travel Nurse RN - Telemetry Specialist to join our team. As a Travel Nurse RN - Telemetry Specialist, you will be responsible for providing high-quality patient care in a telemetry setting. This is a fantastic opportunity to work with a reputable healthcare...
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Nurse Practitioner
2 weeks ago
Springfield, Massachusetts, United States Healthcare Support Full timeJob Title: Dialysis Nurse RN ContractHealthcare Support is seeking a skilled Dialysis Nurse RN for a local contract nursing job in Springfield, Massachusetts.Job Requirements:Specialty: DialysisDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, days, flexibleEmployment Type: Local ContractAs a Dialysis Nurse RN, you will have the opportunity...
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Travel Nurse RN Position in Dialysis
4 days ago
Springfield, Massachusetts, United States HealthCare Support Full timeJob Title: Travel Dialysis RNJob Description:We are seeking a skilled Travel Dialysis RN to join our team at HealthCare Support. As a Travel Dialysis RN, you will be responsible for providing high-quality patient care in a dialysis setting. This is a 13-week assignment with 36 hours per week, offering a competitive salary and benefits package.Key...
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Dialysis Nurse
2 weeks ago
Springfield, Massachusetts, United States Healthcare Support Full timeJob Title: Dialysis NurseHealthcare Support is seeking a skilled Dialysis Nurse to join our team in Springfield, Massachusetts.Job Description & RequirementsSpecialty: DialysisDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, days, flexibleEmployment Type: Local ContractPerks: Up to $500 travel reimbursement paid out first checkOvertime and...
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Dialysis Nurse
1 week ago
Springfield, Massachusetts, United States HealthCare Support Full timeHealthcare Support is seeking a skilled Dialysis Nurse for a local contract opportunity in the Springfield area. This position offers a 36-hour workweek with a 3x12 hour shift schedule.Job RequirementsSpecialty: DialysisDiscipline: RNEmployment Type: Local ContractVivian Health provides transparent salary information and unbiased reviews from leading nurse...
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Dialysis Nurse Contract
1 month ago
Springfield, Massachusetts, United States Healthcare Support Full timeHealthcare Support is seeking a skilled Dialysis Nurse to join their team on a local contract basis in Springfield, Massachusetts.Job Details:Specialty: DialysisDiscipline: RNDuration: 13 weeksHours: 36 hours per weekShift: 12 hours, daysEmployment Type: Local ContractRequirements:MA license and BLS requiredMinimum 1 year recent chronic experience...