Senior HPC Technical Support Specialist

4 weeks ago


Westford, Massachusetts, United States NVIDIA Full time

We are seeking a highly skilled Senior HPC Technical Support Engineer to join our team at NVIDIA. As a key member of our Technical Support team, you will be responsible for providing comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products.

You will be the main point of contact for our customers, assisting them with technical inquiries, debugging, and resolving their issues. As a meticulous and proficient communicator, you will take ownership in resolving issues while ensuring a high level of customer satisfaction is maintained and delivered.

A significant part of the role is to interact with Engineering, Marketing, and Support teams regularly on technical issues. You will participate in multi-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

Key Responsibilities:

  • Resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIIDA Ethernet Switching technologies and our End-to-End Solutions.
  • Responding to customer product support inquiries via telephone, email, or conference calls and occasional site visits
  • Resolving customer issues during installations, operation, maintenance or product application or interoperability with other vendors
  • Develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements

Requirements:

  • 3+ years in providing in-depth Customer Support and debugging for hardware and software products.
  • Profound knowledge and experience with Linux OS including System Administration and Networking (LFCS / RHCSA)
  • Understanding of networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF)
  • Configuration and operational expertise with network switch/router platforms (i.e. IOS, JunosOS, EOS)
  • Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools
  • Expertise with Data Center Virtualization (VMWARE, Docker, Kubernetes) concepts and trends

Preferred Qualifications:

  • Experience in solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts
  • Linux and Networking Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS
  • Shell Scripting (Python, bash, Ansible, yaml, etc...)
  • Effective and thorough troubleshooting and debugging methodology

Base Salary Range: $104,000 - $195,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.



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