Dermatology Practice Liaison

2 days ago


Rochester, New York, United States Dermatology Associates of Rochester Full time
About UsAt Dermatology Associates of Rochester, we're dedicated to providing exceptional patient care in a warm and welcoming environment. Our team of experienced professionals is committed to staying at the forefront of dermatology innovations, ensuring our patients receive the highest quality treatments tailored to their unique needs.

As a Patient Relations Specialist, you'll be the first point of contact for our patients, providing a positive and professional experience. You'll be responsible for managing large volumes of inbound and outbound calls, following communication scripts, and identifying customer needs to provide solutions and alternatives.

Key Responsibilities
  • Manage and respond to customer inquiries and issues in a timely and professional manner
  • Utilize communication scripts to ensure consistency and accuracy in customer interactions
  • Identify and address customer needs, providing solutions and alternatives as needed
  • Build and maintain positive relationships with customers through exceptional service and communication
  • Maintain accurate records of customer interactions and conversations
  • Verify patient insurance information and demographics
  • Process patient payments and copays
  • Check patients in and out for appointments
  • Schedule appointments and manage the patient schedule
  • Participate in ongoing education and training to improve knowledge and performance
Requirements
  • Previous experience in a customer-facing role
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time effectively
  • Customer focus and adaptability to different personality types


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