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SharkNinja Customer Experience Supervisor
3 weeks ago
The Customer Service Advocacy Supervisor will be responsible for supervising a team of 5 Customer Service Advocates, providing regular feedback and training to build a high-performing team. They will also answer customer calls and emails, address concerns promptly, and ensure service delivery meets Key Performance Indicators (KPIs). Additionally, they will clarify customer requirements, probe for understanding, and use decision-support tools and resources to resolve non-standard customer issues.
