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Seasonal Client Retention Associate

2 months ago

Orem, Utah, United States hawx Full time
Join Our Team as a Customer Loyalty Advisor at Hawx

Are you enthusiastic about delivering outstanding customer support and assisting clients in resolving their issues? Become a part of our team at Hawx as a Customer Loyalty Advisor and positively impact our clients' experiences.

Key Responsibilities:
  • Respond to incoming inquiries from clients with questions and concerns
  • Employ active listening and problem-solving techniques to effectively assist clients
  • Provide exceptional customer support with compassion and understanding
  • Initiate outbound communications to current clients for retention and upselling opportunities
  • Achieve or surpass established goals for retention and sales
  • Keep precise records and documentation of client interactions
Essential Qualifications:
  • High school diploma or equivalent
  • Minimum of 1 year experience in sales or customer support, ideally in a call center environment
  • Excellent verbal and written communication skills
  • Ability to empathize and connect with clients from diverse backgrounds
  • Flexibility to adapt to a fast-paced work environment
  • Strong critical thinking and creative problem-solving skills
  • Competence in utilizing computer systems and call center software
  • Availability for a flexible schedule, including weekends
  • Commitment to exceeding expectations for clients and team members
  • Timely execution of tasks with effective communication to management
Compensation:
  • $18 per hour plus commission-based incentives