Assistant Banquets Manager

1 week ago

Atlanta, Georgia, United States Marriott International Inc Full time
Job Summary

This entry-level management position assists in leading the banquet staff while personally executing events based on requirements and standards. The ideal candidate will develop and direct a team to provide consistent, high-quality service.

Candidate Profile

Education and Experience

  • A high school diploma or equivalent, along with 2 years of experience in event management, food and beverage, or a related field.
Core Work Activities

Supporting Department Operations and Inventories

  • Assist in managing departmental inventories and assets, including par levels and equipment maintenance.
  • Maintain attendance logs for banquet employees.
  • Enforce established sanitation levels.
  • Adhere to and reinforce all standards, policies, and procedures.
  • Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
  • Order supplies for the department, including china, glass, silver, buffet presentations, props, and other service equipment needs.
  • Use banquet beverage "Use" records to guide the banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory, and requisitioning liquor.
  • Understand the impact of Banquet operations on the overall success of an event and manage activities to maximize customer satisfaction.
  • Assist in scheduling banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Assisting in Leading Banquet Teams

  • Attend and participate in all pertinent meetings.
  • Lead shifts and actively participate in the servicing of events.
  • Apply and continually broaden knowledge of food and wine pairings and cutting-edge cuisine, and overall event presentation.

Providing and Ensuring Exceptional Customer Service

  • Set a positive example for guest relations.
  • Interact with guests to obtain feedback on product quality and service levels.
  • Respond to and handle guest problems and complaints.
  • Empower employees to provide excellent customer service.
  • Strive to improve service performance.

Conducting Human Resources Activities

  • Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Ensure employees understand expectations and parameters.
  • Observe service behaviors of employees and provide feedback to individuals.
  • Review comment cards and guest satisfaction results with employees.
  • Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.

Benefits

Marriott International offers a competitive hourly pay range of $25.48 to $31.25. Additionally, the company provides a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.

Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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