Restoration Production Manager
5 days ago
Job Summary:
We are seeking a highly skilled Restoration Production Manager to join our team at SERVPRO. As a key member of our production team, you will be responsible for managing production crews and jobs according to SERVPRO procedures. This includes assigning and coordinating jobs with crews, supervising job scheduling, coordinating requirements for the job, completing job files, supervising production, and monitoring jobs from start to finish. You will work closely with our Contents Project Coordinator to schedule and plan jobs, provide and communicate clear and accurate pretesting, scoping of services, and job estimates, and establish rapport with commercial, insurance, and residential customers.
Responsibilities:
- Oversee processes relating to customers and take care of customer needs
- Monitor and follow up on all assigned jobs ensuring customer needs are met
- Keep VP, Mitigation Operations and Mitigation Manager updated on production of the jobs as appropriate
- Manage relationships with centers of influence (COIs)
- Resolve problems quickly as they arise
- Perform production work as needed
- Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines
- Manage job file documentation, job profitability, and efficiencies
- Create and/or review job scopes and ensure accuracy and clarity
- Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently
- Manage contents and cleaning crews and jobs according to SERVPRO procedures
- Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
Qualifications:
- Effective written and oral communication
- Experience in mitigation/restoration/cleaning required
- Experience using Xactimate software a plus
- IICRC certifications preferred
- Ability to travel locally and out of state if necessary
- Ability to successfully complete a background check subject to applicable law
Physical and Work Environment Requirements:
- Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
- Exposure to chemicals
- Walking and standing for long periods of time, driving, sitting, climbing
- Ability to climb ladders and work at ceiling heights
- Ability to work in tight spaces (e.g., crawls spaces under buildings)
- Repetitive pushing/pulling/lifting/carrying objects
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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