Production Manager

6 days ago


Charlotte, North Carolina, United States SERVPRO of Northwest Charlotte Full time
About Us

SERVPRO of Northwest Charlotte is a leading provider of property disaster restoration services. We pride ourselves on our commitment to excellence and our ability to make a difference in the lives of our customers.

Job Summary

We are seeking a highly skilled and experienced Production Crew Chief to join our team. As a key member of our operations team, you will be responsible for managing and completing jobs according to SERVPRO processes, responding to service calls, and coordinating requirements for each job. You will also be responsible for performing and supervising production work, monitoring assigned jobs from start to finish, and ensuring that all safety procedures are followed on the job site.

Key Responsibilities
  • Explain processes and answer customer questions as needed
  • Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction
  • Communicate clear expectations to Production Technicians and supervise their activities
  • Perform production processes as scheduled and ensure quality control
  • Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
  • Resolve problems quickly as they arise
  • Manage job file documentation to ensure complete and accurate project details
  • Manage and control costs of production projects
  • Manage assets by protecting and using equipment and materials properly
  • Clean and maintain vehicles, equipment, warehouse, and office areas
  • Perform sales and marketing activities, including add-on sales and security checks
Requirements
  • Effective written and oral communication
  • Experience in cleaning and restoration preferred
  • High school diploma or GED
  • IICRC certifications preferred
  • Ability to travel locally or out of state when necessary
Physical and Work Environment Requirements
  • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
  • Exposure to chemicals
  • Walking and standing for long periods of time, driving, sitting, climbing
  • Ability to climb ladders and work at ceiling heights
  • Ability to work in tight spaces (e.g., crawl spaces under buildings)
  • Repetitive pushing/pulling/lifting/carrying objects

Please note that all employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.


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