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Service Excellence Coordinator

2 months ago

Glenview, Illinois, United States Fields Auto Group Full time

**About Fields Auto Group**

We believe that our employees are our greatest asset, and we strive to create a work environment that is respectful, inclusive, and supportive of their contributions to our company.

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

**Key Responsibilities**

• Meet and greet customers in a professional manner, both in-person and over the phone.

• Assist customers in our waiting area with refreshments and provide a comfortable and welcoming environment.

• Service appointment scheduling for customers, both over the phone and in person.

• Confirm appointments 24 hours prior to the scheduled time to ensure customer satisfaction.

• Process payments and invoices, as well as perform other miscellaneous office duties.

• Provide basic information to callers who have general inquiries and respond to their needs in a timely and professional manner.

• Follow up with customers to maintain high satisfaction ratings and ensure their needs are met.

• Handle customer complaints in a professional and courteous manner, resolving issues in a fair and timely manner.

• **Requirements**

• Excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively.

• Experience using Microsoft Office suite, with proficiency in word processing, spreadsheets, and other software applications.

• Ability to work effectively with customers, vendors, and employees, while handling multiple tasks simultaneously.

• Must be willing to submit to a drug screen and background check.

• **Working Hours**

Full-time hours, Monday to Friday, 9:00 AM to 6:00 PM, with the possibility of working Saturdays.