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Field Service Engineer

1 month ago

Morristown, Tennessee, United States Philips Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Philips. As a key member of our field service team, you will be responsible for providing technical support and solutions to our customers in the Northern NJ region.

Key Responsibilities
  • Provide technical recommendations to customers to ensure the effective implementation of complex solutions.
  • Support the transition from a break-fix operating model to a customer solutions-focused operating model.
  • Drive continuous improvement of implementation methodology and service offerings.
  • Actively participate as a member of the regional work team, collaborating with internal and external resources to achieve customer loyalty.
  • Coordinate project resources and tasks to enable team members to focus on customer deliverables.
  • Perform administrative duties within established regulatory requirements and timeframes.
  • Install complex systems comprised of IT infrastructure and patient monitoring equipment in clinical and non-clinical environments.
  • Diagnose and resolve electronic, networking, and mechanical problems.
Requirements
  • 1+ year of professional working experience in the IT technologies or electronics industry.
  • Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
  • Network configuration and/or troubleshooting experience, and Cisco Certified Network Associate (CCNA) certification (or required to obtain within 4 months from beginning of employment).
  • Bachelor's degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.
What We Offer
  • Hourly pay range: $34.30 to $58.80, plus overtime eligible.
  • Field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.
  • Comprehensive Philips Total Rewards benefits program, including PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.