Sales and Service Leader Position
4 weeks ago
We are seeking a highly motivated and experienced Sales and Service Leader to join our team at Sephora. As a key member of our store leadership team, you will be responsible for driving sales and service initiatives, leading by example, and inspiring your team to deliver exceptional customer experiences.
Key Responsibilities:
- Customer Experience: Create a memorable experience for our customers through excellent client focus, using Sephora's tools to measure KPIs and propose action plans to elevate client experience.
- Store Success: Drive results by monitoring and analyzing data, coaching the team, and making good and timely decisions to take the organization forward.
- Day-to-Day Operations: Assist the Management team in executing operational initiatives and ensuring profitability and efficiency in your store.
- Culture and Values: Enhance our culture through our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.
Requirements:
- Prior equivalent work experience, preferably in retail/service industry.
- A passion for client service and love working with people.
- Excellent organizational, analytical, and leadership skills.
- Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed.
- Strong communication skills, ability to multitask, and comfortability with computer/store systems.
- Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise.
- Flexible availability to work nights, overnights, weekends, and holidays.
- Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance filled environment, handle & apply cosmetics products to clients-with or without accommodation.
- Adherence to Sephora's dress code and policies in the Sephora Employee Handbook.
Benefits:
- Comprehensive healthcare and wellbeing benefits based on eligibility.
- 401(k) savings plan.
- Paid time off.
- Employee discount/product perks.
- Tuition reimbursement and employee referral bonus programs.
About Sephora:
We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business. We believe in demonstrating our values with action.
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