Seasonal Part-time Sales Associate
3 days ago
About Michaels Stores
Michaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. As a Seasonal Part-time Sales Associate, you will play a key role in delivering exceptional customer service and creating a welcoming store environment.
Key Responsibilities
- Provide fast and friendly customer service, ensuring customers find what they need and leave the store satisfied.
- Execute cash handling and maintain store recovery standards to deliver our Brand Promises.
- Engage customers on benefits of our Rewards program and complete enrollments.
- Educate customers on Voice of Customer (VOC) survey.
- Merchandise recovery and maintenance.
- Support the merchandise return / go back process and general store recovery.
- Acknowledge customers, help locate product and provide solutions.
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Support shrink and safety programs.
- Assist with Omni channel processes.
- Execute a well merchandised and in stock store.
- Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, promote commitment to the organization's vision and values, project a positive image and serve as a role model for others.
- Help customers shop and find what they are looking for.
- Cross trained in Custom Framing selling and production.
Requirements
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
Public retail store setting, taking care of our customers, all public areas are climate controlled, some stock rooms may not be climate controlled, some outdoor work if assigned to retrieve shopping carts or while unloading trucks, Frame shop contains glass cutter and heat press, work hours include nights, weekends and early mornings.
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