Service Writer Senior

2 days ago


Fremont, California, United States LaborMax Staffing Full time

We are seeking a highly organized and detail-oriented individual to join our team as a Service Writer Senior. As a key member of our service department, you will be responsible for coordinating and executing service-related activities, ensuring seamless delivery of our services to our clients.

About the Job

The successful candidate will have a strong background in customer service and technical writing, with experience working in a fast-paced service environment. You will be responsible for managing service requests, creating and updating service records, and communicating with customers to ensure satisfaction.

In addition to your technical skills, you will also possess excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external customers. Your strong problem-solving skills will enable you to resolve issues efficiently and effectively, minimizing downtime and maximizing client satisfaction.

Responsibilities
  • Coordinate and execute service-related activities, including scheduling and dispatching
  • Create and update service records, including maintenance and repair history
  • Communicate with customers to ensure satisfaction and resolve any issues that may arise
  • Work closely with our service technicians to ensure smooth operation of our services
Requirements
  • Bachelor's degree in business administration or related field
  • 3+ years of experience in customer service or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
Salary

We offer a competitive salary range of $70,000 - $95,000 per year, depending on experience.



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