Financial Service Representative

2 weeks ago


Rockville, Maryland, United States Lafayette Federal Credit Union Full time

Company Overview:

Lafayette Federal Credit Union is a dynamic and customer-focused financial institution dedicated to providing exceptional service and support to its members. With a strong commitment to inclusion, diversity, and community involvement, we strive to create a positive and rewarding work environment for our employees.

Salary:

$38,662 - $45,000 annually (or $18.69 - 21.63/hr)

About the Role:

The Member Service Representative plays a vital role in delivering an unparalleled customer experience to our members. As a front-line representative of Lafayette Federal, you will be empowered to make decisions that benefit our customers, ensuring their satisfaction and loyalty. Your key responsibilities will include processing transactions, providing excellent customer service, and promoting credit union products and services.

Required Skills and Qualifications:

  • Entry-level banking and/or retail experience with cash handling and customer service skills
  • Strong verbal communication and problem-solving abilities
  • Ability to maintain confidentiality, privacy, and professionalism as a front-line representative

Benefits:

  • Employer-paid health insurance premium for single and family coverage
  • Fully funded deductible for HMO Plan
  • 401k employer matching contribution
  • Income protection with life insurance, short and long-term disability
  • Paid time off, holiday leave, and birthday leave
  • Educational assistance
  • Commuter benefits program


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