Account Management Specialist
7 days ago
About Us:
EFC International is a premier distributor of fasteners, strut channel and fittings, sign hardware and weld studs. With over 50 years of experience, we have established ourselves as a service-driven company with short lead times, a wide selection of products, and customized inventory programs.
Salary Range: $55,000 - $65,000 per year
Job Description:
Key Responsibilities- Communicate with customers to receive orders and build relationships
- Work with sales representatives to keep account activities and communication up-to-date
- Prepare quotations for customers upon request and distribute them accordingly
- Respond to customer inquiries promptly and efficiently
- Track stock levels and set up stock agreements with customers
- Confirm scheduling and order changes with customers and update them on activity status
- Investigate and resolve customer delivery issues
- Assist customers in arranging payment terms with accounting approval
- Enter orders into the computer system to prevent errors and omissions
- Provide technical literature to customers upon request
- Answer technical questions from customers
- Process return requests for defective material
- Review customer prints and offer possible part solutions
- Experience as an account manager in a distribution environment is preferred
- A positive and high-energy attitude is essential
- Comfortable with computers, software, and phone systems (i.e., CRM, MS Office, and MS Teams)
- Proven track record of surpassing goals in a fast-paced sales setting
- Three weeks of paid time off and 11 paid holidays/floating holidays
- Medical, dental, and vision insurance
- Healthcare FSA
- Employer-paid life insurance and AD&D
- 401(k) with employer matching
- Employee Assistance Program
- Wellness Reimbursement Program for fitness memberships and home equipment
- PPE reimbursement program
Schedule: 8-hour shift, Monday to Friday, flexible scheduling available
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