Executive Director of Operations

3 days ago


East Stroudsburg, Pennsylvania, United States Aramark Full time
About the Role

Aramark is seeking a highly skilled and experienced General Manager to lead our operations team in delivering exceptional service to our clients. As a key member of our leadership team, you will be responsible for planning, managing, and guiding multiple contracted services to meet operating and financial goals, client objectives, and customer needs.

Key Responsibilities
  • Operational Excellence: Lead a team that provides operational expertise in contracted services, including food service, facility support, custodial services, retail, lodging, transportation, and more.
  • Client Relationship Management: Manage client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
  • Team Leadership: Build, develop, and lead a management team and staff capable of carrying out organizational objectives.
  • Service Improvement and Growth: Recommend methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations.
  • Financial Management: Manage a budget and assist in the design of improvements to optimize financial performance and operational productivity, in partnership with Finance.
  • Compliance and Risk Management: Manage compliance with all local, state, and federal regulations and codes, and maintain all associated records and reports.
  • Operational Standards: Ensure compliance with Aramark's standards of operation, including safety standards and Aramark's Business Conduct Policy, at all times.
Requirements
  • Education: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
  • Leadership Experience: Proven ability to lead through other managers, with experience in creating and managing a department budget, financial controls, and analysis.
  • Service Industry Experience: Meaningful experience in the service industry, contract services, or hospitality environment, with a focus on client and customer services, entrepreneurship, and building and growing a strong business.
  • Interpersonal Skills: Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
  • Contractual Requirements: Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.


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