Spa Experience Coordinator

2 weeks ago


Los Angeles, California, United States AccorHotel Full time
Spa Experience Coordinator Job Description

At AccorHotel, we are seeking a highly skilled and experienced Spa Experience Coordinator to join our team. As a key member of our spa team, you will be responsible for coordinating reservations and orchestrating unforgettable experiences for our guests.

Key Responsibilities:
  • Process telephone inquiries and spa/fitness reservations efficiently
  • Assist with checking in and out of spa guests, ensuring a smooth and professional experience
  • Obtain correct billing information and process payments accurately
  • Provide detailed information on spa services and reconfirm sales and events
  • Work efficiently in Book4time and Opera software to manage reservations and services
  • Review information logs and maintain a clean and organized workspace
  • Secure cash and maintain accurate accounting records
  • Provide general departmental assistance and support special projects
  • Maintain a professional and caring manner with all guests, particularly those requiring special attention
Qualifications:
  • Previous customer service experience in a spa or hotel setting, preferably in a luxury environment
  • Basic computer skills and cash handling experience
  • High School Diploma or equivalent
  • Ability to work independently and follow instructions
  • Excellent communication and problem-solving skills
Requirements:
  • No remote work options available
  • Full-time employment


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