Senior Quality Assurance Analyst

17 hours ago


Florence, Colorado, United States Palmetto GBA Full time
Job Summary

We are seeking a highly skilled Senior Quality Assurance Analyst to join our team at Palmetto GBA. As a key member of our operations team, you will be responsible for conducting quality control audits to ensure the accuracy and effectiveness of our departmental operations functions.

Key Responsibilities
  • Conduct focused quality audits across various operations functions to ensure quality standards, procedures, and methodologies are being followed.
  • Document findings of analysis and prepare recommendations for implementation of new systems, procedures, or organizational changes to reduce errors.
  • Identify areas of weakness and communicate recommendations on changes and improvements to training materials.
  • Provide feedback to management on errors detected, ensure errors are resolved, and provide long-range solutions to causes.
  • Develop and implement a quality control and improvement program based on targets identified through the quality reviews.
  • Monitor and evaluate the implementation of corrective action plans.
  • Compile data, provide feedback, and generate reports for operations and/or training areas on quality performance.
  • Train new employees and remain current with all guideline changes, work instructions, etc.
  • Write or assist in writing desk procedures and training materials for departments.
  • Provide assistance with special projects such as testing for new business implementation or system changes, review change requests, interpret department workload, statistical reports, assist co-workers, etc.
Requirements
  • A High School Diploma or equivalent.
  • 1 year of related claims processing, customer service, auditing, training, analysis or operations experience.
  • 2 years of experience performing quality audits.
  • Strong analytical, presentation, customer service, persuasion, and organization skills.
  • Strong business math proficiency.
  • The ability to document problems and assist in their resolution.
  • The ability to document processes and identify areas for improvement.
  • Strong written and verbal communication skills.
  • Knowledge of Microsoft Office.
Preferred Qualifications
  • Previous Quality Assurance Analyst experience.
What We Offer
  • A comprehensive benefits package including 401(k) retirement savings plan with company health plans and free vision coverage.
  • Life insurance.
  • Paid annual leave - the longer you work here, the more you earn.
  • Nine paid holidays.
  • On-site cafeterias and fitness centers in major programs and a healthy lifestyle premium discount.
  • Tuition assistance.
  • Service recognition.


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