Senior Quality Assurance Analyst

2 days ago


Florence, Colorado, United States Palmetto GBA Full time
Job Title: Senior Quality Assurance Analyst

At Palmetto GBA, we are committed to delivering high-quality services to our customers. As a Senior Quality Assurance Analyst, you will play a critical role in ensuring that our operations meet the highest standards of quality and excellence.

Job Summary:

We are seeking a highly skilled and experienced Senior Quality Assurance Analyst to join our team. In this role, you will be responsible for conducting quality audits, identifying areas for improvement, and implementing corrective action plans to ensure that our operations meet the highest standards of quality and excellence.

Key Responsibilities:
  • Conduct quality audits to evaluate the accuracy and effectiveness of our operations functions
  • Identify areas for improvement and implement corrective action plans
  • Develop and implement quality control and improvement programs
  • Monitor and evaluate the implementation of corrective action plans
  • Compile data and generate reports on quality performance
  • Train new employees and provide feedback to management on errors detected
Requirements:
  • A High School Diploma or equivalent
  • 1 year of related claims processing, customer service, auditing, training, analysis or operations experience
  • 2 years of experience performing quality audits
  • Strong analytical, presentation, customer service, persuasion, and organization skills
  • Strong business math proficiency
  • The ability to document problems and assist in their resolution
  • The ability to document processes and identify areas for improvement
  • Strong written and verbal communication skills
  • Knowledge of Microsoft Office applications
Preferred Qualifications:
  • Previous Quality Assurance Analyst experience
What We Offer:
  • A comprehensive benefits package, including 401(k) retirement savings plan, subsidized health plans, life insurance, paid annual leave, and nine paid holidays
  • On-site cafeterias and fitness centers in major locations
  • Wellness programs and a healthy lifestyle premium discount
  • Tuition assistance
  • Service recognition
How to Apply:

Submit your application, including your resume and cover letter, to our recruiting team. We will review your application to ensure you meet the qualifications and may contact you for a brief telephone interview or email communication to verify resume specifics and salary requirements.

We are an Equal Opportunity Employer and participate in E-Verify. We comply with the Pay Transparency Nondiscrimination Provision and maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.



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