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Field Service Technician II

2 months ago

Hillsboro, United States Nutanix Full time


Field Service Technician – Installation Division
If you have a passion for diagnosing hardware issues, resolving intricate challenges, and enhancing equipment performance, this position is tailored for you.

As a Field Service Technician, you will operate in our cutting-edge facilities and at client locations worldwide, serving as the representative of Nutanix and a vital member of a dynamic and diverse team.


Key Responsibilities:
- Assist in the installation of state-of-the-art customer equipment, conduct scheduled preventive maintenance, and perform corrective repairs.
- Adhere to procedures acquired during training, along with published task plans, to evaluate equipment and troubleshoot technical issues.
- Complete necessary job documentation, safety training, and procedures for parts management.
- Represent Nutanix professionally to clients, adopting a "customer-first" approach.
- Meet the company's and client's on-site requirements, including safety, environmental, and health guidelines.
- Mentor junior technicians on site-specific safety protocols, troubleshooting techniques, and fostering a customer-centric mindset.

Qualifications:
Education:

An associate degree in electronics or engineering technologies, relevant work experience, or completion of military technical training along with field experience.


Skills:
- Proficient in interpreting electrical and mechanical schematics.
- Strong written and verbal communication skills, with a focus on detailed documentation.
- Familiarity with the Microsoft Office suite (Excel, Word, and PowerPoint).
- Advanced mechanical skills and knowledge of pneumatics, hydraulics, electronics, vacuum systems, and/or thermodynamics.
- Solid understanding of hand tools and their proper use, including digital multimeters.
- Preferred: 4–7 years of experience in the semiconductor sector or another equipment support field.

Work Expectations:
- Travel requirements of approximately 70% - 90% of the time, both domestically and internationally.
- Shift work to ensure continuous customer support.
- Physical ability to lift a minimum of 35 lbs.

- Work in a cleanroom environment, wearing appropriate protective gear; engage in various physical activities such as sitting, stooping, kneeling, crouching, twisting, reaching, and standing for extended periods.

- Ability to distinguish color variations.
- A valid driver's license and passport are required.

Employee Benefits:
At Nutanix, we prioritize the well-being of our employees and strive to support you in ways that extend beyond the workplace. As a member of our team, you will be eligible for a competitive and comprehensive total rewards and benefits package from your first day.

Your benefits package will be tailored to your country of residence and may include: top-tier medical, dental, and vision plans; disability insurance; life insurance; retirement plans; paid time off; health and wellness initiatives; career development and mentoring; sustainability and social responsibility programs; and much more.

Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the employee stock purchase program, and access to well-being tools.

About Nutanix:
Nutanix is a leader in cloud computing solutions, empowering organizations to leverage the power of technology to transform their operations.

We are at the forefront of every technological advancement—whether it's optimizing cloud infrastructure, enhancing data management, or driving innovation in enterprise solutions.

With a diverse workforce across multiple countries, we offer an exciting environment for growth and collaboration with some of the most talented individuals in the industry.

We take pride in our Culture of Inclusion, celebrating the diverse backgrounds, perspectives, and experiences that contribute to building stronger, more resilient teams.

As an Equal Opportunity Employer, we actively seek diverse talent.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Join us as we innovate to create a better future.