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Customer Service Representative
2 months ago
American Cybersystems is seeking a skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer experiences. The role involves providing timely and effective support to clients, resolving issues, and escalating concerns as needed. Key responsibilities include:
* Responding to customer inquiries and concerns via phone, email, or chat
* Resolving customer complaints and issues in a professional and courteous manner
* Collaborating with internal teams to resolve complex customer issues
* Providing product and service information to customers
The successful candidate will be a strong communicator, able to work in a fast-paced environment, and possess a customer-centric approach. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
Training Schedule:
* Monday to Friday, 8am-4:30pm
Location:
* Westborough, MA
Note: This is a hybrid role, with a mix of remote and on-site work.
