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Rider Experience Associate

2 months ago

Bernardsville, New Jersey, United States CycleBar Full time
Job Title: Rider Experience Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Rider Experience Associate at CycleBar. As a key member of our front desk sales team, you will be responsible for delivering exceptional customer service, driving sales, and promoting our brand.

Responsibilities:
  • Provide top-notch service to all new and existing riders, ensuring a seamless and enjoyable experience.
  • Execute the sales and hospitality process for first-time riders, including follow-up and closing.
  • Maintain a high level of personal sales production and work collaboratively with studio management and franchise owners.
  • Participate in special events, such as health fairs, grand openings, and community events, to promote the club.
  • Assume responsibility for developing selling skills and maintaining brand standards and initiatives.
Requirements:
  • Excellent sales, communication, and customer service skills required.
  • Must have genuine hospitality and passion for people.
  • Goal-oriented with an ability to achieve sales in memberships and retail.
  • Ability to learn and use the Club Ready software system.
  • Must be fluent in English and have excellent communication skills via in-person, phone, and email.
  • Must be able to work under pressure and meet tight deadlines.
  • Must have proficient computer skills.
  • Must have flexibility for a non-traditional schedule, including some holiday, early-morning, and weekend availability.
Physical Requirements:
  • Must be able and willing to move bikes and perform minor bike maintenance.
  • Must be willing to clean CycleTheater, Bathrooms, Lobby, etc.
  • Must be able to lift up to 30lbs.
Benefits:
  • Ride for free when coverage allows and when there is a bike available.
  • Work a non-traditional structured schedule.
  • Let your voice be heard - you will have access to others in the CycleBar community from your studio, studios across the country, and the corporate team.
  • Incentive Program.