Rider Experience Associate

1 month ago


Bernardsville, New Jersey, United States CycleBar Full time
Rider Experience Associate Job Description

We are seeking a highly motivated and sales-driven individual to join our team as a Rider Experience Associate at CycleBar. As a key member of our studio team, you will be responsible for delivering exceptional customer service, driving sales, and promoting our brand.

Responsibilities:
  • Provide top-notch service to all new and existing riders
  • Execute sales and hospitality process of first-time rider experience, follow-up, and close
  • Maintain acceptable level of personal sales production
  • Work collaboratively with studio management and franchise owner(s)
  • Participate in special events to promote the club
  • Assume responsibility for developing selling skills
  • Maintain brand standards and initiatives
Requirements:
  • Excellent sales, communication, and customer service skills required
  • Must have genuine hospitality and passion for people
  • Goal-oriented with an ability to achieve sales in memberships and retail
  • Ability to learn and use the Club Ready software system
  • Must be fluent in English and have excellent communication skills via in-person, phone, and email
  • Must be able to work under pressure and meet tight deadlines
  • Must have proficient computer skills
  • Must have flexibility for a non-traditional schedule including some holiday, early-morning, and weekend availability
Physical Requirements:
  • Must be able and willing to move bikes and perform minor bike maintenance
  • Must be willing to clean CycleTheater, Bathrooms, Lobby, etc.
  • Must be able to lift up to 30lbs
Benefits:
  • Ride for free when coverage allows and when there is a bike available
  • Leave the stuffy clothes behind, it's all leggings and shorts here
  • Work a non-traditional structured schedule
  • Let your voice be heard You will have access to others in the CycleBar community from your studio, studio's across the country, and the corporate team
  • Incentive Program


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